How to reduce missed customer calls

Even a well-run business misses calls. First identify busy periods and the questions customers repeat.

Publish services, prices, your address and arrival guidance. Add a mobile booking link so customers can handle straightforward requests themselves.

For complex questions, capture a callback request and contact details. Assign a responsible person and track whether the enquiry has been answered.

An automated receptionist needs verified knowledge and a clear handoff to a person. It should never promise a price or time the system has not checked.